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Help

Registration
You can register as a customer on our website at any time.

Fill in the given data and you will immediately receive a confirmation link by mail. Click on this to verify your mail address and activate your account. After registration on the website, please complete your data under the menu item “Profile Data”. Please also check your permissions. You are therefore permitted to bid at all auctions (unless there are other requirements).
Click on the button “Login” or “Register” and then on “Forgot your password?”. On the following page, enter your mail address, which you have selected for your user account. Then click on “Request password”. You will receive a link to our website by mail, after which you can easily assign a new password.

To search for articles, use either the search field in the menu bar for a search in all auctions or the search field in an online catalog for a search in the selected auction.

As search terms, you can either enter individual word components, entire search terms or the catalog number of the article to be searched.

There is an online catalog for each auction, in which all articles are listed with illustration and description. Click here for the position you are interested in. After acceptance of the auction terms and conditions, a field appears in the respective position in which you can enter your bid. Please confirm your bid again. You can now find the position with your bid in the bid list.

The awarding of surcharges starts at the end of the auction and is shifted by 30 seconds or 1 minute. So you have enough time to bid on your lots without time pressure.

If a bid is placed within the last 2 minutes before the contract is awarded, the bidding period for the respective lot is extended by a further 2 minutes. Thus, all bidders are given the opportunity to place a higher bid and to prevent any time speculation.
Starting prices and minimum prices are given for the lots. An immediate surcharge can only take place if the highest bid at the time of the surcharge has reached the specified minimum price. If the highest bid is below the listed minimum price, only a surcharge will be granted subject to reservation and it will be checked whether a final surcharge can be awarded. The bidder will receive the information about this by phone or mail.

You will receive your invoice by mail on the next working day, which you either pay by bank transfer or pay the invoice amount in cash when you pick up on site.

Please note that an ATM or credit card payment is not possible when the articles are picked up on site.
If you are logged in on our website, you can change your personal data under the menu item “My account” > “Profile data”.
If you make a purchase of more than EUR 10,000 we need the tax identification number (VAT-Number) to comply with the Austrian tax law. This is not necessary for invoice amounts below EUR 10,000, although we always state this.

The auctioned articles must be picked up by the customer on the specified date on site. This date and the address are listed on the information page of the respective auction and also on the invoice sent by mail.

It is not possible to send the auctioned articles regardless of size and weight. We request an urgent pick up of the auctioned articles on the specified pick up date.

Here you will find the answers to frequently asked questions. If you still need help, please contact one of our employees on telephone number +43 (0) 7477 44744 or by mail at office@rs-auktionen.at.